Friday, 23 August 2013

HCL WALK IN for Freshers in Chennai on 29th August 2013

HCL WALK IN for Freshers in Chennai on 29th August 2013
Company Name   :  HCL Technologies
Designation          : Fresher
Experience           :   Freshers
Qualification         :  B.Tech/BCA/B.Sc.
Location               : Chennai
Salary                   : Best in Industry

Job Details: 
=>Provide hardware / software / network problem diagnosis resolutionviaemail/chat/ telephone/web, Monitoring & Management of various IT Infrastructure components for customers end users.
Identify, evaluate and prioritize customer problems and escalations.
=>Respond to and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps. Provide level 1 support and perform other activities based adhering on SOPs/work instructions.
=>Responsible for activities relating to the evaluation, analysis, setup of PC-based software products (e.g.word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications), client software &basic network connectivity problems within SLA (If any).
=>Use the Incident Management System to document information and manage problems and work requests and their respective resolutions and circumvention's.
=>Analyze, acknowledge & record each & every alert in the monitoring tools & handle the alerts as per their impact.
=>Administer and provide User account provisioning & activities Assign work orders / incidents to appropriate support teams and follow up until closure.
=>Route problems to internal 2nd and 3rd level IT support staff Escalate complex problem to appropriate support specialists Routine maintenance updates with other IT staff and business units Initiates,Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution Participate in on-going training and departmental development Ready to work in rotational shifts, 24 x 7 shifts to provide monitoring of IT infrastructure support

Apply Mode:  Walk in
Walk in Date:   29th Aug 2013
Walk-in Time: 9:30 AM -  12 PM

Walk In Venue:
Saveetha Engineering College
Saveetha Nagar,
Chennai,Tamil Nadu,602 105.
Landmark near Queensland Amusement Park.


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