Tuesday, 23 April 2013

IBM Off-Campus Recruitment Drive For Freshers

 IBM Off-Campus Recruitment Drive For Freshers 2011,2012 Batch On 29th April 2013
Company Name   :   IBM India
Website                :   www.ibm.com
Qualification         :    Any Degree
Experience           :    2011 and 2012 Pass outs
Location               :     Hyderabad/Bangalore

Job Description:
IBM Off-Campus Recruitment Drive For Freshers 2011,2012 Batch On 29th April 2013 
=> Providing Voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.
=> Remote Infrastructure support delivery
=> Perform problem cause analysis
=> Resolve routine customer problem
=> Ability to Identify Opportunity & Implement Process Improvements
=> Has technical experience and skills in the areas of problem determination, creativity and analysis.
=> Ability to meet a set of defined account agent productivity measurements.

Mandatory Skills:
=> Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting
=> Browser Support - Internet Explorer
=> Strong computer skills required �
=> Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN
=> Excellent oral and written communication skills.
=> Excellent customer service orientation
=> Neutral accent

Desired Skills:
=> Ability to identify basic hardware parts and aware of basic hardware concepts
=> User level familiarity with at least one e-mail client - Outlook, Notes etc..
=> Skilled in commercially standard software applications and major desktop operating systems.
=> Awareness of basic networking concepts and technologies.
=> Questioning skills /probing skills, as relevant to the issue and level of the caller

Eligibility Criterion:
=> Any Degree with Consistent academic record of a minimum of 60% in X, XII, UG and PG (if applicable).
=> Flunecy In Communications Skills (both spoken and written)/ soft skills

How To Apply:

Apply Here


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